How to fix strange sound

I’ve been using cammus c5 well for a while, but I recently got into trouble.

youtubecom/shorts/KUQ-2X4WG9E?si=AMIrMGMhoYCim3f3

(i can’t upload video in this post…)

As you can see from the next video, the sound is very loud.

Is there a way to fix this?

Hi there, thanks for your feedback.
Please kindly create a ticket in our support portal: https://support.cammus.com
Our support team will be happy to assist you and help resolve the issue. :handshake: