Cammus C5 powering off randomly in the middle of races

My wheel is still under warranty and it’s not working properly. It powers off randomly every 20min or so and ruins my races.
I’ve followed the advice of connecting the power directly into the wall socket and it was much worse. Also when it’s connected to the wall, I get electrical shocks from the metal carcass of the wheel.

I really want this problems solved, or the wheel returned under warranty and my money back. It’s such a shame cause I was enjoying the wheel very much when it was working.

Hi friend, thanks for your feedback. For after-sales Inquiries, please feel free to contact infor@cammus.com, or provide your email, our support will contact you asap, regards.