If the device is disconnected, please try the following methods to troubleshoot the problem:
-
Wiring interface problem:
It may be that the USB cable interface is bad. Try to reconnect or change the USB computer interface. -
USB cable problem:
Try to replace a square USB cable (eg, printer data cable). -
The desktop clip is not installed firmly:
Recheck the nut installation and reinforce it before trying. -
Abnormal desktop driver installation:
Uninstall and reinstall the driver (select Agree for all default driver installations). -
The wires or power strip are old (unstable power supply):
Use a strip to connect the power supply alone, or replace it with a new strip (eg, filter socket). -
Computer usage environment problem:
There are conflicts with other software on the computer.
------Other attempts------
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Do not connect the pedal to the base, and try connecting the base/pedal to the computer alone.
-
Update the latest firmware version and run the device in two-in-one mode.
You need to restart the device and the game after the above operations.
Please kindly try the above methods to troubleshoot the device disconnection problem.
If it still doesn’t work, please submit a ticket in Discord:https://discord.gg/rEq6uhzpTY or provide feedback to our support department infor@cammus.com. Thank you!