LC100 V1 loses the minimum and maximum registration

My LC100 V1 from the first day sometimes loses the minimum and maximum registration and the accelerator pressed all the way down reaches a maximum of 50/60% of the signall or it happens that even with the accelerator released the signal remains at 20%/30%.
The software is up to date, the firmware is up to date. I also checked the Hall sensor and there is no way it will start rotating by itself, so it is clearly an electronics problem.Still under warranty I asked for a new control box through the Italian dealer where I purchased it but they never answered me, as far as I’m concerned, bad experience with the Cammus brand

Cammus dont care your problems, they sell unfinished products, with bad firmware, with untested updates, and stop to answer you when they want