It seems they do reply faster and more prompt on Discord than here on these forums or via emails . I got sent the tracking number the next day after i have opened up a ticket , my bad for not getting back there.
Given that i have ordered the new C5 ( and mount , no pedals ) it’s taken almost 3 weeks to get to UK from China i believe , also the package weight is weird on the package . States 8kg when the wheel is only 5 and a half or so